Coolzino Casino Data Protection

At Coolzino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use the Coolzino casino online platform. By registering an account or continuing to use our services, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us if you have any questions regarding how we handle your data.

Who We Are

At Coolzino, we operate under the name of Terdersoft B.V., the legal entity responsible for this platform. Our services are provided under a licence issued by the Curaçao Gaming Control Board (GCB). When you use the Coolzino online casino, Terdersoft B.V. acts as the data controller for your personal information. If you wish to reach us regarding any privacy-related concern, you may contact our support team at contact@coolzino.com.

Information We Collect

When you register, browse, or interact with our Coolzino casino platform, we may collect the following types of personal information:

• Full name, date of birth, and contact details such as email address and phone number
• Username and {eSs]ZNxL0FyZP)w created during the Coolzino casino sign up process
• Residential address and country of residence
• Payment and financial information including deposit and withdrawal method details
• Identity verification documents submitted in compliance with our KYC obligations
• Gaming activity, account history, and transaction records
• Device information, IP address, browser type, and usage data collected via cookies and similar technologies
• Communications you send to our customer support team

How We Use Your Information

Here at Coolzino Casino, we use the personal data we collect for several legitimate purposes. Our primary goal is to deliver a safe, secure, and enjoyable gaming experience for all our users.

• To create and manage your account following Coolzino casino register procedures
• To process deposits, withdrawals, and all financial transactions on the platform
• To verify your identity in accordance with our anti-money laundering (AML) and Know Your Customer (KYC) obligations
• To provide customer support via live chat and email
• To send you relevant communications, including information about the Coolzino bonus, promotions, and loyalty programme updates
• To personalise your experience and improve our website functionality
• To detect and prevent fraudulent, abusive, or illegal activity
• To comply with applicable legal and regulatory requirements under our Curaçao licence

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual necessity: We need your data to fulfil the agreement we have with you when you use our services
• Legal obligation: Certain data processing activities are required to comply with applicable law
• Legitimate interests: We may process data where we have a legitimate business interest, provided your rights are not overridden
• Consent: In certain cases, such as marketing communications, we rely on your explicit consent

Cookies and Tracking Technologies

Our Coolzino platform uses cookies and similar tracking tools to enhance your browsing experience. These technologies help us understand how users interact with the Coolzino casino app and our website, allowing us to optimise performance and personalise content. We use:

• Essential cookies: Required for core site functions including the Coolzino login process and session management
• Analytical cookies: Help us measure traffic and understand user behaviour on the platform
• Marketing cookies: Used to deliver relevant promotional content related to the Coolzino bonus code or Coolzino promo code offers
• Functional cookies: Store your preferences and settings for a better experience

You can manage or withdraw your cookie consent at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our services.

Sharing Your Information

We at CoolzinoOnlineCasino do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers who assist us in operating the platform. These include:

• Payment processors and financial institutions handling your deposits and withdrawals
• Identity verification and fraud prevention providers
• Game software providers and platform technology partners
• Regulatory and licensing authorities as required by law
• Our Coolzino casino affiliate program partners, in accordance with their separate agreements
• Legal and compliance advisors

All third parties we work with are contractually obligated to handle your data securely and in compliance with applicable data protection laws.

Data Retention

We retain your personal data for as long as your account remains active and for as long as required to meet our legal, regulatory, and contractual obligations. Even after account closure, we may retain certain information for a period required by applicable law — typically up to five years — to comply with AML, tax, and licensing regulations.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us at Coolzino:

• Right to access: You may request a copy of the personal information we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: Under certain conditions, you may request deletion of your personal data
• Right to restriction: You may ask us to restrict processing in specific circumstances
• Right to data portability: Where applicable, you may request your data in a structured, machine-readable format
• Right to object: You may object to processing based on our legitimate interests or for direct marketing purposes
• Right to withdraw consent: Where we rely on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at contact@coolzino.com. We will respond to your request within the timeframe required under applicable law.

Security of Your Data

We are committed to protecting your personal information. Our Coolzino casino implements industry-standard security measures including SSL encryption, secure server infrastructure, and strict access controls to safeguard your data against unauthorised access, disclosure, alteration, or destruction. While we take all reasonable precautions, no data transmission over the internet can be guaranteed as completely secure.

Responsible Gaming and Data

We may use your gaming data to support responsible gambling measures. If we identify patterns that suggest problematic behaviour, we may use this information to offer support, apply account limits, or take appropriate action in line with our responsible gaming obligations. Your safety is a priority for us at Coolzino, and data processing in this area is carried out in your best interest.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make significant changes, we will notify you via email or a prominent notice on the platform. We encourage you to check this page regularly to stay informed about how we protect your data. Continued use of our Coolzino casino online services following any updates constitutes acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests related to your privacy or this policy, please do not hesitate to reach out to our team. You can contact us at contact@coolzino.com. Our multilingual customer support team is available 24/7 via live chat and email to assist you with any matter related to your data or your experience on our platform.