Coolzino Terms and Conditions

Welcome to Coolzino. By accessing or using our website and services, you confirm that you have read, understood, and agreed to these Terms and Conditions in their entirety. At Coolzino, we ask that all players review this document carefully before registering an account or placing any bets. These terms govern the relationship between you and us as the operator of this platform. If you do not agree with any part of these terms, please refrain from using our services.

1. About Us

Coolzino is operated by Terdersoft B.V., a company registered and incorporated under the laws of Curaçao. We hold a valid gaming licence issued by the Gaming Control Board of Curaçao (GCB), which authorises us to offer online casino services and sports betting internationally. Our registered office details are available upon request by contacting us at contact@coolzino.com. At Coolzino Casino, we are committed to maintaining a fair, transparent, and secure gaming environment for all our players.

2. Eligibility and Account Registration

To use our services, you must meet all of the following requirements. We reserve the right to request verification documents at any point to confirm eligibility.

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must not reside in any of our restricted countries, including but not limited to the United States, United Kingdom, France, Netherlands, Spain, Russia, Ukraine, and other jurisdictions listed in our restricted countries policy.
• You may only hold one account per household, IP address, and payment method.
• You must provide accurate and truthful information during the Coolzino casino register process.
• You must not use our platform for any fraudulent, unlawful, or criminal activity.

We reserve the right to suspend or permanently close any account where we reasonably suspect a breach of these eligibility conditions. The Coolzino casino sign up process requires you to verify your identity before making withdrawals. Failure to complete verification may result in withheld funds.

3. Account Security and Login

Your account credentials are your responsibility. At Coolzino, we strongly encourage you to use a unique and secure {eSs]ZNxL0FyZP)w and never share your login details with anyone. If you suspect unauthorised access to your account, contact us immediately via live chat or email. The Coolzino casino login feature is protected by industry-standard encryption, but we cannot be held liable for losses arising from your failure to protect your account credentials.

4. Deposits and Withdrawals

4.1 Deposits

Our Coolzino platform supports a wide range of payment methods, including Visa, Mastercard, Apple Pay, Google Pay, Skrill, Neteller, Jeton, bank transfers (SEPA and online banking), and cryptocurrencies such as BTC, ETH, LTC, DOGE, and XRP. The minimum deposit is €20 for most methods, though this may vary by country or method. All deposits are processed instantly.

4.2 Withdrawals

We process withdrawal requests within 24 business hours of approval. Depending on your chosen method, the total processing time may be up to 72 hours. Bank transfers may take an additional 3–5 business days after release. The minimum withdrawal amount is €50 or its equivalent. We impose daily, weekly, and monthly withdrawal limits, which are displayed in the cashier section of your account. Players who achieve higher loyalty tiers benefit from increased limits. Any amount exceeding a method's individual limit will be paid in installments. Wins exceeding €10,000 are paid in monthly installments of up to €10,000 per month.

5. Bonuses and Promotions

We offer a generous Coolzino bonus structure for both new and returning players. Our welcome package spans three deposits: 100% up to €500 plus 150 free spins on the first, 55% up to €500 plus 100 free spins on the second, and 100% up to €500 on the third. All bonuses carry a 35x wagering requirement and must be used within 7 days of activation.

At Coolzino Casino, we also offer an extensive range of ongoing promotions. These include the Highroller Bonus (50% up to €500 with code 50HIGH), Sunday Reload (25% up to €100 with code RELDAY), Weekly Cashback up to 25%, and Rakeback of up to 18%. Tournament prizes include the Jackpot League at €400,000, the Spinoleague at €12,000,000, and Drops & Wins totalling €25,000,000. Sports betting enthusiasts can benefit from our dedicated Coolzino bonus code promotions, Comboboost, Sports Cashback, and Comeback Kings freebets.

5.1 Bonus Terms

• Only one bonus may be active at a time unless otherwise stated.
• Bonuses are non-transferable and hold no cash value until wagering requirements are met.
• We reserve the right to modify, suspend, or cancel any promotion at any time.
• Abuse of our bonus system, including the use of multiple accounts, may result in cancellation of all bonuses and account closure.
• Free spins winnings are subject to the same wagering requirements as the associated bonus.

6. Games and Software

Our Coolzino online casino hosts over 6,000 games from 92 providers, including Pragmatic Play, Microgaming, BGaming, BetSoft, Endorphina, and many more. We offer slots, live casino games, table games, jackpots, crash games, instant win titles, and sports betting across 50+ sports and eSports. Live dealer tables are powered by Evolution and Pragmatic Play Live, featuring roulette, blackjack, baccarat, game shows, and Andar Bahar. We also feature 37 jackpot games and 38 live games. We make every effort to ensure all games are fair and use certified random number generation.

7. Responsible Gaming

We are firmly committed to promoting responsible gambling. Our platform offers a range of tools to help you manage your play, including deposit limits, session limits, loss limits, self-exclusion, and cool-off periods. If you feel that gambling is negatively affecting your life, we encourage you to contact us immediately or reach out to organisations such as GamCare or BeGambleAware. You must not use our services if you are in a vulnerable state or have a history of problem gambling.

8. Loyalty Programme

At Coolzino, we reward our loyal players through a four-tier programme: Bronze, Silver, Gold, and Platinum, each with multiple sub-levels. Bronze members enjoy weekly reloads and improved wheel spins. Silver members receive a 1% cashback boost and up to 2% points rakeback. Gold members receive up to 3% cashback boost, up to 13% rakeback, access to our VIP Club, a dedicated 24/7 support line, exclusive tournaments, a personal VIP manager, and increased withdrawal limits with priority processing from Gold 2 onward. Platinum players enjoy a 5% cashback boost and up to 18% rakeback, along with all available perks.

9. Mobile Application

Our Coolzino app is available as a Progressive Web App (PWA) compatible with both iOS and Android devices. The Coolzino casino app download does not require installation through an app store — simply access our mobile site and follow the prompts to add it to your home screen. The app provides full access to all casino and sports betting features.

10. Intellectual Property

All content on our website, including logos, text, graphics, software, and game assets, is owned by or licensed to us. You may not reproduce, distribute, or create derivative works from any of our content without prior written consent. Unauthorised use of our intellectual property may result in legal action.

11. Limitation of Liability

We provide our services on an "as is" basis. We do not guarantee uninterrupted access to our platform and accept no liability for technical failures, delays, or errors beyond our reasonable control. Our total liability to you in any circumstance shall not exceed the amount deposited by you in the 12 months preceding the claim. We are not responsible for any indirect, consequential, or punitive damages arising from your use of our services.

12. Governing Law

These Terms and Conditions are governed by the laws of Curaçao. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the courts of Curaçao, unless otherwise required by applicable consumer protection laws in your country of residence.

13. Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. We will notify you of significant changes via email or on-site notification. Your continued use of our platform following any such changes constitutes your acceptance of the updated terms. We encourage you to review this page regularly to stay informed.

14. Contact Us

If you have any questions about these Terms and Conditions or your account, please do not hesitate to contact our support team. We are available 24/7 via live chat on our website or by email at contact@coolzino.com. Our multilingual support team is here to assist you in your preferred language.